University of Albany

• All tickets will be distributed via mobile delivery
• There will be no physical ticket books for season ticket holders
• Print-At-Home (PDF) tickets will remain available should fans prefer a physical ticket option

Flexibility
Real-time changes on event dates and times are reflected immediately on digital tickets. Mobile tickets also allow guest to manage their tickets from their mobile phone with the Ticket Return account manager.

Ease of Use
Through your online account, you will always have your tickets on you. You may download, transfer or print game tickets. It also adds a layer of security, guarding against the production of fraudulent and counterfeit tickets.

Prior to arriving to the event, please note the following ways to speed up your gameday entry

• Access your tickets through your online account at least 24 hours prior to the event.
• Download and save your tickets to your Apple Wallet or Google Pay.
• Make sure your phone is fully charged.
• Have your ticket(s) ready to be scanned before entering the venue.

It is recommended to send each guest their own individual ticket if your party is planning to arrive separately.

The box office will remain open on gamedays to accommodate day-of sales. Once fans have purchased their tickets, they will receive a text message with a link to access their tickets. If a fan does not have a smartphone, they should let the box office attendant aware to make secondary accomodations.

Q: I've never used my account page. Do I already have an account? Do I need to create one?
A: If, at any time, you have purchased tickets from the UAlbany Athletics Ticket Office, you do already have an account in our ticketing system.

• Fans accessing accounts online for the first time can search for accounts by email when purchasing game tickets.
• If you do not know your password, click “Forgot Password” to have a temporary one emailed to you.
• If you do not know the email associated with your account or have additional questions, please contact the UAlbany Ticket Office by phone at 518-442-DANE (3263) or by email at GreatDaneTickets@albany.edu

Q: What if I need help on gameday (including: dead/lost/stolen phone) before arriving?
A: Visit the box office at the venue for assistance on gameday.

• The ticket office on football and lacrosse gamedays is located at the South Entrance of Tom & Mary Casey Stadium.
• The ticket office on basketball gamedays is located inside SEFCU Arena.

Q: What if I do not have a smartphone?
A: If you do not have a smartphone, please contact the UAlbany Athletics Ticket Office by phone at 518-442-DANE (3263) or by email at GreatDaneTickets@albany.edu

Q: Can I have multiple tickets on a single phone?
A: Yes, you can swipe through your available tickets at the venue if the entire party is present. For easier entry, it is recommended to send each attendee their own individual ticket.

Q: What if my entire party isn't with me when I am ready to enter?
A: All guests must be present to use tickets for entry. Guests are strongly encouraged to send each attendee their own individual ticket if arriving separately.