Q: I've never used my account page. Do I already have an account? Do I need to create one?
A: If, at any time, you have purchased tickets from the UAlbany Athletics Ticket Office, you do already have an account in our ticketing system.
- Fans accessing accounts online for the first time can search for accounts by email when purchasing game tickets.
- If you do not know your password, click “Forgot Password” to have a temporary one emailed to you.
- If you do not know the email associated with your account or have additional questions, please contact the UAlbany Ticket Office by phone at 518-442-DANE (3263) or by email at GreatDaneTickets@albany.edu
Q: What if I need help on gameday (including: dead/lost/stolen phone) before arriving?
A: Visit the box office at the venue for assistance on gameday.
- The ticket office on football and lacrosse gamedays is located at the South Entrance of Tom & Mary Casey Stadium.
- The ticket office on basketball gamedays is located inside SEFCU Arena.
Q: What if I do not have a smartphone?
A: If you do not have a smartphone, please contact the UAlbany Athletics Ticket Office by phone at 518-442-DANE (3263) or by email at GreatDaneTickets@albany.edu
Q: Can I have multiple tickets on a single phone?
A: Yes, you can swipe through your available tickets at the venue if the entire party is present. For easier entry, it is recommended to send each attendee their own individual ticket.
Q: What if my entire party isn't with me when I am ready to enter?
A: All guests must be present to use tickets for entry. Guests are strongly encouraged to send each attendee their own individual ticket if arriving separately.